Our Clients - IT Infrastructure

Scenario
IT Infrastructure Solution for a London based Media-Independent Company

Description
The customer’s campaign tracking System:

	Comprised of a large number of ASP pages with SQL Server database. Much of the business logic was held in stored procedures on the database.
	A British software house had developed the initial build of the system but had gone out of business and there was no source code or functional documents available.
	The system was hosted by Mistral, but the contract had expired and required renewal. No support from hosting company was provided at the time and a very expensive package was being recommended by the existing hosting provider.

The company had also identified the following IT support requirements besides the need of re-development of the whole system

	System hosting/deployment should be planned and handled by a new IT partner.
	Technical support and System management services should be available through the new IT partner.
	IT Contingency Planning requirement should be handled by the new IT Partner.
	All the technical Documentation along with User’s Manuals should be prepared and available with the new IT partner for the whole System at any time.
	The new Hosting package should include:
	Optimum hosting package Daily back-ups of differential data should be provided regularly Full weekly back up should be available Database restoration in the event of corruption or system failure should made available at all times Database Consistency should be guaranteed Log Maintenance should be carried The whole system should be readily available 24 hours a day, 365 days a year

AMOS was appointed to be the Offshore IT Partner and handle the IT infrastructure management remotely on a full time basis and manage the customer’s requirements.

Our Suggested Solution
AMOS suggested that that the customer does not need a State-of–the-art Hosting plan as quoted by the existing hosting company. The hosting solution defined below was sufficient to satisfy the needs of the customers for years to come thus providing a substantial saving over the years. Our Hosting Plan Included

	3.0Ghz Intel Pentium 4
	80GB 7,200 RPM Hard Disk
	512MB of Memory (DDR RAM)
	Windows 2000 Server
	Internet Information Server 5.0 (IIS)
	Microsoft Terminal Server

Our solution plan also came with an upgrade option so that if in future the customer required more system resources or better hosting infrastructure, then the solution could conveniently be upgraded to a better package

	.NET Framework
	FrontPage 2002 Extensions
	Microsoft SQL Server
	Database Maintenance Plan/Backups
	Antivirus
	Bandwidth 100 GB/month

Our application maintenance and support services delivered the following

	.Application Maintenance
	Code maintenance, bug fixes Database maintenance OS administration
	Technical Support
	Technical Support was provided using the following medias: Telephone Email Web Forms We provided dedicated staff to monitor the technical/non technical queries regarding the system. We provided a guaranteed prompt responses to issues/queries from the system user.
	Backup Tasks
	Monthly/Quarterly database Backups Monthly backups of Application code Development of plans for Disaster recovery System Log Maintenance Identification and deployment of the infrastructure and hosting services for the application Managed application services for maintenance of the Ptarmitracker system Technical support for the application on an on-going basis. Regular Backups of the system to enforce disaster recovery